Pearland Pediatrics Remote Desktop Connection Guide
Table of Contents
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Version 1.1
Important Please read! Scheduled Maintenance.
Always save your work and close your applications when you are done for the day.
Scheduled maintenance is performed on the Virtual Desktops after hours and Sundays. Some maintenance such as Windows Security Updates require a restart of the Virtual Desktop. When the desktop is restarted, any unsaved information in applications left open may be lost. If Windows cannot restart due to unsaved applications left open, it will leave the desktop in a state where you are unable to login.
SonicWALL NetExtender VPN client install.
Prior to connecting to the Pearland Pediatrics Remote Desktop infrastructure you will need the SonicWALL NetExtender VPN client. The SonicWALL NetExtender can be downloaded here 
Open the downloaded file and follow the prompts to install the SonicWALL NetExtender client.
The NetExtender client will open. Select Add Connection.
Connection properties-
Name: Pearland Pediatrics
Server: 50.217.224.62:5500
User Name: your user name without the @pearlandpediatics.com. Example - troy
Domain: pearlandped
Click Save
Click Connect to test the connection.
You will need to use the SonicWALL NetExtender VPN to connect to the Pearland Pediatrics network each time you want to log into the Remote Desktop.
Connecting to your Pearland Pediatrics Remote Desktop.
The following instructions are for Chrome on a Windows 11 or Windows 10 pc. The instructions are similar for most browsers including Microsoft Edge and Mozilla Firefox with minor alterations.
From a Windows PC Open a browser and enter:
https://ppm-rds01.pearlandped.local/RDWeb
The first time you logon, the page may indicate the connection is not private.
Select Advanced, then at the bottom Proceed to ppm-rds….
At next screen Enter your username in the format username@pearlandpediatrics.com and password.
Click on the Sign in button.
If prompted to remember your password, select “No” when using a Public computer.
On the Work Resources screen click on the PPM RDS pool. 
Note: Chrome and Edge download the RDP file. Open the file to proceed.**
If you receive a Remote Desktop Connect window, check the box for Don’t ask me again… then click Connect.
Enter your username and password again.
The Remote Desktop Service will now open to your personal workspace.
Applications and Software
Notes about the Pearland Pediatrics Remote Desktop. Most applications and software will run normally. Many will run better than you are used to. There are however some applications for which Remote Desktop is not ideal. These include applications which are graphic or audio intensive and streaming services.
We suggest you use services like these on your local desktop:
- YouTube
- Pandora/Spotify/Internet Radio
- Netflix/Hulu
- Etc.
Remote Desktop Services are not compatible with steaming services and will result in latency and poor performance.
These types of services are to be run from your local desktop.
You will find your experience is best if you do not:
- Change the desktop background.
- Install applications which are not approved.
- Install or Configure screensavers.
Logging off
When finished select the Start Menu button, select your name, and the Sign out. 
You may choose to Disconnect for short periods which leaves your applications running as you left them. This facilitates logging back on and picking up where you left off.
When you leave for the day close your applications and log off.
Select Sign out in the upper right corner of the Work Resources screen.
Close your browser.
** Chrome can be made to Open RDP files saving you the steps to open the file.
When the file downloads there is a “^” to the right. Click and select “Always open files of this type.” From now on Chrome will open the RDP file when you login.