SmartCloud LLC Remote Desktop Connection Guide

SmartCloud LLC
281-970-1234 Opt 2
Updated 6/15/2022
Ver 3.1.1

Scheduled Maintenance. Important Please read!

Always save your work and close your applications when you are done for the day. 
Scheduled maintenance is performed on the Virtual Desktops after hours and Sundays.  Some maintenance such as Windows Security Updates require a restart of the Virtual Desktop. When the desktop is restarted, any unsaved information in applications left open may be lost.  If Windows cannot restart due to unsaved applications left open, it will leave the desktop in a state where you are unable to log back in. 


Connecting to your SmartCloud Remote Desktop.

The following instructions are for Firefox on a Windows 10 pc.  The instructions are similar for most browsers including Microsoft Edge and Mozilla Firefox with minor alterations.
From a Windows PC Open Firefox and enter:
From the top menu select Portal and then click Remote Desktop.  The SmartCloud Remote Desktop logon screen will now load.
If you receive an add-on prompt select Allow.
Enter your user name in the format and password
Click on the Sign in button.  
If prompted to remember your password select “no” when using a Public computer.
On the Work Resources screen under the Connect to a remote PC tab click on the pool you have been assigned.  Usually this will be your company name.
Note: Chrome and Edge download the RDP file.  Open the file to proceed.**
If you receive a Remote Desktop Connect box click Connect
Enter your user name again preceded by the domain smart-mail\username and password
(If needed select User another Account to enter the format - smart-mail\username)
Accept any certificate prompts that follow making sure to check the box Don’t ask me again for the connection to this computer
The Remote Desktop Service will now open to your personal workspace.

Applications and Software

Notes about the SmartCloud LLC remote Office Desktop.  Most applications and software will run normally.  Many will run better than you are used to.  There are however some applications for which Remote Desktop is not ideal.  These include applications which are graphic or audio intensive and streaming services. 
Do use Not streaming services such as
  • YouTube
  • Pandora/Spotify/Internet Radio
  • Netflix/Hulu
  • Etc
Remote Desktop Services are not compatible with steaming services and will result in latency and poor performanc.
These types of services are to be run from your local desktop.   
You will find your experience is best if you do not:
  • Change the desktop background.
  • Install applications which are not approved.
  • Install or Configure screensavers

Logging off

When finished select the Start Menu button and Log off
You may choose to Disconnect for short periods which leaves your applications running as you left them.  This facilitates logging back on and picking up where you left off.  
When you leave for the day close your applications and log off. 
Select Sign out in the upper right corner of the Work Resources screen.
Close your browser.
** Chrome can be made to Open RDP files saving you the steps to open the file. 
When the file downloads there is a “^” to the right. Click and select “Always open files of this type”.  From now on Chrome will open the RDP file when you logon.